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How to access our services

When should someone be referred to hospice?

Pohutakawa

The short answer is – as soon as possible after receiving a diagnosis that you or a loved one have a life-limiting illness for which there is likely to be no chance of a cure. The earlier our team can engage with a patient, the better they can determine the best possible on-going care and support plan.

Can I Self Refer?

We do accept self-referrals from those who have been diagnosed with a life-limiting illness, but we strongly recommend that the referral comes via a health professional when possible. If you are considering a referral to Franklin Hospice, we suggest you talk to your primary health professional (in most cases, this will be your GP).

If you prefer, you can give us a call during working hours on 09-238 9376 and ask to speak to one of our Palliative Care Nurses - they'll be happy to discuss referrals with you.

When meeting with your health professional, you could direct them to this page of our website for the referral forms they will need.

Pohutakawa

A referral gives us permission to start having conversations with the patient – and their family – and together, to put plans in place to support patients, families and whānau on their respective journeys.

Soon after receiving a referral (usually within a few days), one of our palliative care nurses will make contact, at the same time making a thorough assessment of the patient’s condition and requirements. This will become an ongoing process, tailored to each patient’s specific needs and involving the family/whānau as and when appropriate.

The earlier our team can engage with a patient, the better they can determine the best possible on-going care and support plan.

Referrals

For referrals to Franklin Hospice, our Referral Form can be downloaded as a PDF here (pdf 234kb) or downloaded as a WORD document here (MS Word 274kb).